Quality Management in Construction Projects
throughout recorded history. It was always the determination of builders
and makers of products to ensure that their products meet the customer’s
desire.
With the advent of globalization and the competitive market, the emphasis
on quality management has increased. Quality has become the most important
single factor for the survival and success of today’s companies. Customer
demands for better products and services at the lowest possible costs have
put tremendous pressure on firms to improve the quality of products, services,
and processes to compete in the market and improve business results.
It became important that construction projects be more qualitative, competitive,
and economical to meet owner’s expectations.
Construction projects have the involvement of many participants including
the owner, designer, contractor, and many other professionals from
construction-related industries. Each of these participants is involved in
implementing quality in construction projects. These participants are both
influenced by and depend on each other in addition to “other players”
involved in the construction process. Therefore, the construction projects
have become more complex and technical, and extensive efforts are required to
reduce rework and costs associated with time, materials, and engineering.
the owner, designer, contractor, and many other professionals from
construction-related industries. Each of these participants is involved in
implementing quality in construction projects. These participants are both
influenced by and depend on each other in addition to “other players”
involved in the construction process. Therefore, the construction projects
have become more complex and technical, and extensive efforts are required to
reduce rework and costs associated with time, materials, and engineering.
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